Shipping Policy
๐ Shipping Policy
Effective Date: Nomvember 1, 2025
๐ฆ Order Processing Time
All NioToy orders are processed within 1โ3 business days.
During peak seasons or new product launches, processing may take up to 5 business days.
Our fulfillment center is located at:
No. 54 Langmei 2nd Street, Dalang Town, Dongguan, Guangdong, China.
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โ๏ธ Shipping Method & Timeframe
We offer tracked international shipping from China to the United States and other global destinations.
|
Destination |
Carrier |
Estimated Delivery Time |
|---|---|---|
|
United States |
4PX, USPS |
7โ15 business days |
|
Canada / Europe |
4PX, Local Courier |
10โ20 business days |
|
Australia / Other Regions |
4PX, Local Courier |
10โ25 business days |
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๐ Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your shipmentโs progress.
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๐ Shipping Delays
Delivery times may vary due to customs inspections, peak season demand, or extreme weather conditions.
We appreciate your understanding and patience during such delays.
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๐ฆ Lost or Damaged Packages
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If your order isย lost or arrives damaged, please contact us within 7 days of delivery.
We will work directly with the carrier to investigate and either provide a replacement or a refund.
๐ง Email: service@niotoy.com
๐ Phone (SMS): +1 (503) 917-9236
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๐ฐ Duties, Taxes & Customs Clearance
We ship worldwide and strive to make the process transparent and stress-free.
Please review the following details regarding import duties and taxes:
๐บ๐ธ United States Customers
For shipments to the United States, import duties and taxes are automatically calculated at checkout.
You will see the total cost (including duties) before confirming your order โ meaning no hidden fees upon delivery.
๐ Customers in Mexico, Brazil, Turkey & Other Countries
For destinations such as Mexico, Brazil, Turkey, and others, import duties, customs fees, and VAT are not included in the total at checkout.
These fees may be collected by your local customs authority upon delivery, and the buyer is responsible for any applicable charges.
We recommend checking with your local customs office for details before placing an order.
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๐ข Large or Oversized Items โ Ocean Freight Notice
For large or heavy mechanical models, we may use ocean freight shipping to ensure safe and cost-effective delivery.
Estimated delivery time for ocean freight is 1โ2 months, depending on your region and local customs processing.
Once your order ships, you will receive a tracking link and shipping confirmation email.
If you have any questions about duties, shipping methods, or delivery times,
please feel free to contact our support team:
๐ง service@niotoy.com
๐ +1 (503) 917-9236 (Receive SMS)
Last updated on November 1, 2025.
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