Return Policy

💰 Return Policy

Effective Date: November 1, 2025

This Return Policy describes how NioToy (“we”, “us”, or “our”) handles returns, refunds, and exchanges when you purchase from our website niotoy.com.

We want every NioToy customer to be completely satisfied with their order.

If you’re not happy with your purchase, we’re here to help.

 

📝 Return Conditions

  • Returns must be initiated within 30 days of delivery.

  • Items must be unused, in original packaging, and in resellable condition.

  • Return shipping is at the buyer’s expense unless the product is defective or incorrect.

 

You may return items within 30 days of delivery.

Return shipping costs are the responsibility of the buyer unless the item is defective or incorrect.

Items must be unused, in original packaging, and in resellable condition.

 

 

📦 Damaged or Wrong Items

Please contact us at service@niotoy.com within 7 days of receiving your order.

Include your order number and clear photos of the issue.

We will offer:

✅ A full refund, or

🚚 Send a free replacement (your choice).

 

 

🔄 Exchanges

We do not offer exchanges unless the item is damaged or defective.

 

🕒 Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the item must be:

 

  • Unused and in its original condition

  • In the original packaging

 

 

 

📦 Return Shipping Costs

We offer different return solutions depending on the reason:

✅ If the item is defective, damaged, or has a quality issue

We will cover the full return shipping cost.

Please contact us within 7 days of delivery and provide clear photos of the issue.


❌ If you no longer want the item (change of mind, ordered the wrong item, etc.)

Customers are responsible for the return shipping cost.

We recommend using a trackable shipping method to ensure the item arrives safely.

 

 

💳 Refunds

Once we receive and inspect your returned item, we will process your refund within 7 business days.

  • Refunds will be issued to your original payment method.

  • We will notify you by email once your refund has been approved and processed.

 

❗ Non-Returnable Items

The following items are not eligible for return:

  • Used or assembled models

  • Items without original packaging

  • Custom 3D-printed or personalized orders

  • Clearance or final-sale items

 

📩 How to Start a Return

Please contact our support team before sending anything back:

📧 Email: service@niotoy.com

📱 Phone (SMS only): +1 (503) 917-9236


Last updated on November 1, 2025.